Q: Are you a factory or trading company?
We are a factory established in 1998 with more than 200 workers.
Q: What is your delivery time?
For standard size models, we have plenty of material in stock; for less than 500 pcs, 3-7 days is sufficient. For customized models, delivery depends on the quantity—generally 7-15 days. We can finish production in 15 days for orders up to 332 CBM (approximately 9 containers).
Q: Could you produce the goods with OEM and ODM designs?
Sure, we have very rich experience in customizing shelves according to client specifications.
Q: What is the difference between main rack and add-on rack?
The difference lies in the uprights: a main rack is a starter unit with 2 upright frames, while an add-on rack is an extension unit with only 1 upright frame that connects to the previous rack.
Q: What support is provided if we encounter problems during installation?
We provide detailed installation instructions for every model. If required, our engineers can assist via phone, video call, or on-site guidance. For mezzanine floors or large projects, we can also dispatch our professional installation team.
Q: What warranty and payment options do you offer?
We provide a 3 to 5-year warranty. Standard payment terms require a 40% deposit with the balance cleared via T/T prior to delivery. Credit cards and Alibaba platform transactions are also accepted.