Q Are you a factory or trading company?
We are a factory established in 1998 with more than 300 skilled workers, located in Guangzhou.
Q What is your delivery time?
For standard size models with material in stock (less than 500 pcs), it takes 3-7 days. For customized models, delivery depends on the quantity, typically 7-15 days. We can finish production in 15 days under 332 CBM (about 9 containers).
Q What are your payment terms and trade terms?
We require a 40% deposit, with the balance cleared by T/T before delivery. We accept TT, Credit Card, and platform transactions. Standard trade terms are EXW or FOB, and other terms can be negotiated.
Q Could you produce the goods in OEM and ODM design?
Sure, we have very rich experience in customizing shelves according to your specific size, weight bearing, and color requirements.
Q What if we encounter problems during installation?
We provide detailed installation instructions for every type of shelf. If needed, our engineers can assist via phone or video call. For large projects or mezzanine floors, we can also dispatch technical staff or professional teams to guide installation.
Q What is the product warranty?
We provide a quality warranty ranging from 3 years to 5 years.