Q Are you a factory or trading company?
We are factory which is established in 1998 with more than 200 workers.
Q What is your delivery time?
For standard size models, we have plenty of material in stock, less than 500pcs, 3-7 day is ok; For customized models, the delivery date depends on the quantity. In generally, it is 7-15 days. We can finish production in 15 days under 332 CBM, 9 containers.
Q What if you encounter problems during installation?
We will provide detailed install instruction for every type of shelf. If needed, we can also ask engineers to teach you by phone, face-time or video. For racking mezzanine floor cases or big projects, we can offer our technical staff and professional installation team to guide and handle the installation work.
Q Could you produce the goods in OEM and ODM design?
Sure, we have very rich experience in customizing shelves. Both size, bearing capacity, and colors can be tailored for you.
Q What are main rack and add on rack?
The difference between these two kinds of racks is upright. Main rack is the start rack with 2 uprights and add on rack is the continue rack with only 1 upright.
Q What is the warranty and terms of payment?
Warranty ranges from 3 years to 5 years. Payment terms are 40% deposit, and balance cleared by T/T before delivery. TT, Credit card, and Alibaba platform payments are welcome.