Frequently Asked Questions
Q
1. Are you factory or trading company?
A
We are a factory specialized in all kinds of rack and shelf. We have over 20 years of experience in different kinds of products such as shelving,racks,wheelbarrow,trolley and so on.
Q
2. What’s your payment term and delivery time?
A
TT 30% in advance, Balance against copy documents.
Irrevocable L/C at sight.
The delivery time is 20-45 days after order be confirmed. But for the exact date,please check with our sales team.
Q
3. How is the goods being packed?
A
Usually packed by carton can be wrapped by plastic banding plus stretch film, palletized or any other packing upon customer’s request.
Q
4. What is your average production delivery time?
A
3-4 weeks against formal order and deposit.
Q
5. I’m not sure about your product, can you send me sample for reference?
A
Our standard product samples are free of charge except for the freight fee.
For customized products, sample fee as well as the freight fee are charged.
Q
6. I would like to have my own design products and qty is not that big, is it ok?
A
Yes, we can go with your customized design, no matter small or big qty. However, pls understand the cost will be different.